CUSTOMER SERVICE

Shipping & Delivery

We endeavour to ship all orders the same day (aside from bespoke floral arrangements), if received Monday to Friday between the hours of 8am to 12pm. If your order is placed outside of working hours it will be shipped the next working day.  

UK Based Orders

Royal Mail Delivery - Delivery usually within 1 to 5 days. However 10 working days should be allowed before contacting us if your order has not arrived.

Royal Mail Special Delivery - Next day service - Guaranteed to arrive the next working day Monday to Friday.

Courier - We use UPS, Hermes, DHL among other leading couriers.

If you are not in during the day, no problem. Your billing address should be the address your card is registered to. However, you can have your parcel delivered to an alternative address. Just fill in the desired address in the Delivery Address section.

Returns & Replacements

If you are not completely satisfied with the quality of your purchase we will gladly exchange or refund your money. Bespoke floral products made to order cannot be returned. This does not affect your statutory rights. Should you wish to return the item(s) for any reason, the following conditions apply: 


A returns form must be sent with your order and it must be completed in full and accompany all the item(s) you wish to return within seven days of receipt of goods. Failure to do so will prevent us from processing any refunds or exchanges. All goods must be returned in their original condition and packaging. Please take care when unpacking & repacking. We do not give refunds on voucher purchases or trade account purchases. We cannot be held responsible for goods lost in transit. We recommend that you send returns by registered post & retain proof of posting. Refunds and exchanges are made within 5 working days after receipt of goods to allow for inspection. Customers who have paid by credit card will have their accounts credited. We will not make refunds to a third party. 

As soon as we receive your returned goods we will process your request which normally takes five working days to allow for inspection. Replacement goods held in stock will be dispatched within seven working days. If your chosen substitute is not in stock we will contact you to offer either an alternative or a refund. If a form has not been enclosed with your order, please return goods (retaining proof of postage) to -

Bloom Room Flowers Returns Department

The Boat House, 4 Ivy Lane, Stewkley, Buckinghamshire, LU7 0EN

Ordering

When you have completed your order a confirmation is sent to your registered email, when the item/s are dispatched another email notification will be sent. As a Bloom Room Flowers customer you can check your order status anytime by simply clicking on the "My Account" link in the navigation bar at the top of every page and logging in. From there, you will be able to view information about your order/s. From here you can also update your account information.

Payment, Pricing & Promotions

Payment for all retail and trade orders must be made at the time of order in full, no credit is given. Trade customers are exempt from any general offers and discounts. Prices are subject to change at any time without notice and we reserve the right to run different price structures and special offers for other sales channels and customer types.

Updating Account Information

Simply log into your account and edit the information from there, alternatively to remove your account permanently write to us at hello@ferrisheartsloane.com and we will respond to your request within 5 working days.